Great businesses rely on strong operational foundations - accurate information, effective processes, compliant documentation, and dependable administration that keeps goods moving smoothly across the world. In a global export environment, attention to detail, timely communication, and robust controls are essential to ensuring shipments are dispatched accurately, customers receive their orders on time, and international requirements are consistently met.
As a Shipping Administrator, you'll play an important role within the operational team, supporting the end-to-end administration of global outbound shipments. From preparing shipping and export documentation to monitoring air, sea, and road deliveries, supporting customer invoicing, maintaining accurate records, and managing import and export administration, you'll help ensure shipments progress efficiently, accurately, and in line with both company procedures and international regulations.
Working closely with Distribution, Sales Support, and wider operational teams, you'll combine strong organisation, numerical accuracy, attention to detail, and commercial awareness to provide a professional and dependable shipping administration service across the business.
In this role you will:
- Prepare and process accurate shipping, export, and customer documentation to support timely global dispatch and delivery.
- Track and monitor airfreight, sea freight, and road shipments worldwide, ensuring all documentation and administrative requirements are completed within required timescales.
- Maintain accurate shipping, health certificate, and export records, ensuring documentation is appropriately filed, retained, and audit-ready.
- Support customer invoicing, credit letters, insurance administration, and multi-currency invoicing controls, maintaining a zero-tolerance approach to errors.
- Complete accurate data input, data cleansing, and general import and export administration in line with company procedures and requirements.
- Ensure all activities comply with international export regulations, internal policies, and established controls, identifying and escalating discrepancies, risks, or complex queries where required.
- Build strong working relationships with Distribution, Sales Support, and wider stakeholders, communicating priorities and requirements clearly while meeting deadlines and service-level expectations.
- Contribute to continuous improvement by identifying opportunities to improve accuracy, efficiency, and processes, while supporting the wider administration team with ad hoc duties as required.
You're someone who understands that excellent shipping administration is about far more than completing paperwork. You recognise that accurate documentation, timely information, and effective communication are critical to getting products to customers on time and maintaining compliance across a global operation.
- You have proven experience within a shipping, logistics, export, or international administration environment, ideally gained within a busy and commercially focused organisation.
- You have experience with shipping documentation, export processes, logistics administration, or customer invoicing, with a strong understanding of accuracy throughout the shipment lifecycle.
- You are highly numerate and detail focused, with a methodical approach and a commitment to getting information right first time, particularly across documentation, invoicing, and currency conversion.
- You are organised and resilient, able to manage competing priorities, work effectively under pressure, and consistently meet demanding deadlines without compromising quality.
- You are proactive, driven to succeed, and demonstrate a positive “can do, will do” attitude, taking ownership of responsibilities and seeing tasks through to completion.
- You have advanced IT skills, including experience managing data and working with ERP systems, and are confident learning new systems, processes, and technologies.
- You communicate clearly and professionally, building strong working relationships across Distribution, Sales Support, and the wider business while working collaboratively to resolve issues.
- You are confident identifying discrepancies, risks, and potential issues, taking appropriate action and escalating when required, while maintaining high standards of accuracy and service.
The impact you will have:
You will play a key role in ensuring the Company’s global shipping and export administration processes operate accurately, efficiently, and consistently. By taking ownership of shipping administration and ensuring documentation is prepared and processed correctly and on time, you'll help keep goods moving smoothly across air, sea, and road freight networks while supporting compliant export activity, accurate invoicing, and reliable customer delivery.
Your attention to detail will be essential when managing export documentation, health certificates, customer invoices, credit letters, insurance information, and multi-currency transactions. By monitoring shipment activity, maintaining accurate and audit-ready records, and identifying discrepancies or potential risks early, you'll help prevent issues from impacting dispatch, delivery, customers, or wider business operations. Working closely with Distribution, Sales Support, and operational teams, you'll provide dependable support, communicate priorities clearly, and help ensure requirements are understood and delivered.
You'll also contribute to the continuous improvement of the shipping administration function by identifying opportunities to improve accuracy, streamline processes, strengthen controls, and increase efficiency. Ultimately, your contribution will help create a shipping operation that is accurate, responsive, compliant, and trusted across the business - ensuring that the detail behind every shipment supports reliable global customer delivery and commercial success.
What’s in it for you:
You’ll benefit from a comprehensive rewards package designed to support your wellbeing, financial security, and career development. This includes a company pension, life assurance, company sick pay, enhanced annual leave that increases with service, and access to a health and wellbeing programme alongside an Employee Assistance Programme with private GP services. You’ll also have opportunities to grow through coaching, training, and development support, plus practical perks such as cycle to work and electric vehicle schemes, free on-site parking, and access to a range of retail discounts.
We believe our strength comes from our people. We value diversity, encourage development, and create an environment where everyone can thrive.
Ready to be part of the story?
If you're an experienced shipping, logistics, or export administrator who takes pride in accuracy, enjoys working collaboratively, and thrives in a busy global environment where attention to detail really matters, we'd love to hear from you.
This is an opportunity to join a team where your work will have a direct impact on the accuracy, efficiency, compliance, and reliability of global shipping operations. You'll play an important part in helping ensure products reach customers on time, documentation is right first time, and the administration behind every shipment supports the wider success of the business.
This role is not eligible for visa sponsorship. Applicants must therefore have the existing right to work in the UK for the duration of the employment